Facilitation is a valuable skill for use in many settings. The success of meetings, workshops and training sessions is directly related to the skills of the facilitator. This training workshop is developed in 3 sections to provide the skills needed to help individuals become comfortable and effective facilitators.
Section One: Elements of Effective Communication
- The General Characteristics of Communication
- Asking Questions and Effective Listening
- Straight Talk: Giving Good Information
- Giving Constructive Feedback
- Dealing with Emotional Behaviour
- Seminar Leadership and Assertive Communication
- Submissive, Aggressive, and Assertive Behaviour
- Non-Verbal Aspects of Submissive, Assertive and Aggressive Behaviour
- Assertiveness: Three Basic Steps
- Coping with Difficult Personalities
- Tips on Avoiding Biased Language and Sexual Stereotyping
Section Two: Developing Your Skill Set
- Reaching for Rapport
- Stage Fright: Break the Barrier
- Trainer as a Behaviour Model
- Trainee Types
- How to Listen and Ask Questions
- Listening to Trainees
- Ways to Encourage Questions
- Learn to Read Non-Verbal Messages
- Stimulating and Managing Participation
- Surviving and Managing Hostile Participants
- How to Handle the Sharpshooter
- Tips for Handling Troublemakers
- Using Small Group Activities
Section Three: How to be an Effective Trainer
- How to Prepare and Lead a Discussion
- How to Prepare and Give a Presentation
- Using Boards and Charts
- Audio-Visual Tips
- The Training Room
- Coordinating a Program
Selected related projects
Our senior consultants have provided this course material to various clients including:
Department of Justice (Canada)
Nuclear Waste Management Organization
Nishnawbe Aski Nation – Regional Economic Development Strategy
Champage Aishikik First Nation – HR & Personnel Policies
Environment Canada – Strategic Options Process