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Trainer and Facilitator Training 2016-10-20T14:21:37-04:00

Facilitation is a valuable skill for use in many settings.  The success of meetings, workshops and training sessions is directly related to the skills of the facilitator.  This training workshop is developed in 3 sections to provide the skills needed to help individuals become comfortable and effective facilitators.

Section One: Elements of Effective Communication

  • The General Characteristics of Communication
  • Asking Questions and Effective Listening
  • Straight Talk: Giving Good Information
  • Giving Constructive Feedback
  • Dealing with Emotional Behaviour
  • Seminar Leadership and Assertive Communication
  • Submissive, Aggressive, and Assertive Behaviour
  • Non-Verbal Aspects of Submissive, Assertive and Aggressive Behaviour
  • Assertiveness: Three Basic Steps
  • Coping with Difficult Personalities
  • Tips on Avoiding Biased Language and Sexual Stereotyping

Section Two:  Developing Your Skill Set

  • Reaching for Rapport
  • Stage Fright: Break the Barrier
  • Trainer as a Behaviour Model
  • Trainee Types
  • How to Listen and Ask Questions
  • Listening to Trainees
  • Ways to Encourage Questions
  • Learn to Read Non-Verbal Messages
  • Stimulating and Managing Participation
  • Surviving and Managing Hostile Participants
  • How to Handle the Sharpshooter
  • Tips for Handling Troublemakers
  • Using Small Group Activities 

Section Three: How to be an Effective Trainer

  • How to Prepare and Lead a Discussion
  • How to Prepare and Give a Presentation
  • Using Boards and Charts
  • Audio-Visual Tips
  • The Training Room
  • Coordinating a Program

Selected related projects

Our senior consultants have provided this course material to various clients including:

Department of Justice (Canada)

Nuclear Waste Management Organization

Nishnawbe Aski Nation – Regional Economic Development Strategy

Champage Aishikik First Nation – HR & Personnel Policies 

Environment Canada – Strategic Options Process


Contact Us About This Course

For scheduling and costing information.